TeamHealth is named among the "150 Top Places to Work in Healthcare" by Becker's Hospital Review and has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine as well as one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

This position is remote with occasional travel to the Knoxville corporate offce.

OVERVIEW:

The Business Process Analyst works with the Strategic Initiatives team to help identify, prioritize, and launch/execute key initiatives to advance quality of care, improve operational efficiency, and elevate provider satisfaction through the use of Lean Six Sigma and Data Analytics methodologies.

The Business Process Analyst/LSS Black Belt will collaborate with key stakeholders and business leaders to lead discovery and process improvement efforts, across the organization, to achieve significant impact on key organizational metrics.

ESSENTIAL FUNCTIONS:

• Manage initiatives from original concept through final Discovery. Responsible for identifying gaps/business needs, root causes of problems, effective solutions, and metrics to measure success
• Follow Lean Six Sigma (DMAIC and DMADV) methodology to develop robust project plans, and design/implement key processes to help the organization achieve its goals
• Facilitate VOC activities, including brainstorming, benchmarking and focus groups, to identify/analyze customer requirements, constraints, and assumptions
• Lead business process analyses and redesign activities to evaluate current state, identify inefficiencies and develop future/ideal state
• Analyze operational/financial data and provide data-driven insights to inform and develop strategies for process improvement and future business initiatives
• Measure post-release project performance, using appropriate tools and techniques, to monitor and verify the project success. Identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders
• Manage customer expectations and provide regular project updates to senior leaders, through project gate reviews
• Support and partner with Project Managers and Data Analysts through the different project phases and gate reviews
• Provide mentoring and coaching to Green Belts and other team members, on Lean Six Sigma tools and methodologies. Assist in the development and implementation of best practices and standards across the organization
• Handle other duties, meetings and projects as assigned by management

Job Requirements

QUALIFICATIONS / EXPERIENCE:

• Bachelor degree in Process Engineering, Statistics, Business or a similar field
• A minimum of five (5) years professional experience in relevant area involving projects crossing multiple business functions
• Expert in DMAIC and/or DMADV methodologies
• Minimum LSS Green Belt certification (LSS Black Belt preferred)
• Experience with Process Modeling using Visio, Lucidchart and/or BlueWorks
• Experience with Statistical Modeling (e.g. Regression, Hypothesis Testing) using Minitab, JMP, and/or R
• Experience with Data Analytics and Visualization tools using Tableau and/or PowerBI
• Strategic thinking, strong decision making and creative problem solving skills
• Excellent computer skills using Excel and PowerPoint
• Strong organizational and analytical skills; Superior communication skills – verbal, written, presentation and negotiation
• Patience and ability to excel under pressure, handling multiple requests often with tight deadlines
• Healthcare experience preferred but not required