ProMedica Senior Care, formerly HCR ManorCare, provides a range of services, including skilled nursing care, assisted living, post-acute medical and rehabilitation care, hospice care, home health care and rehabilitation therapy.

As the Business Office Manager, you will direct the overall Business Office activities in accordance with current applicable federal, state, and local standards, guidelines and regulations, and as directed by the Administrator, to assure the proper administrative procedures are maintained.

In return for your expertise, you'll enjoy excellent training, industry-leading benefits and unlimited opportunities to learn and grow. Be a part of the team leading the nation in healthcare.

Experience

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  At least one year experience in office management preferred.

Travel

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  Up to 10%. May require travel to regional meetings.

Working Conditions

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  Inside, office environment.

General Responsibilities

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  Maintain a professional and quality image at all times.
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  Answer phone appropriately and professionally.
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  Responsible for taking and giving messages as necessary.
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  Greet and direct visitors appropriately.
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  Insures mail is distributed accordingly on daily basis.
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  Maintain On-Call information, as necessary.
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  Responsible for billing, payroll, A/P and A/R functions, for all product lines.
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  Formulate DME and office supplies for Administrator?s approval monthly and effectively maintain such supplies.
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  Working knowledge of clerical responsibilities for all product lines.
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  Working knowledge of computer systems and ability to assure generation of managerial reports as appropriate.
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  Working knowledge of state and federal regulations regarding billing, aged-accounts, and denials of payments.
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  Maintain monthly pharmacy log.
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  Maintain physician license verification book.
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  Prepares reports for the Administrator and/or Director of Professional Services as needed.
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  Participates in agency quality improvement activities.
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  Responsible for oversight of set up of new patient charts.
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  File paperwork accurately in patients? files.
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  Mail or fax physician orders for physicians? signatures.
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  Track physician?s orders for return per state requirements and follow up with duplicate as needed.
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  Process discharged patients and break down patient?s record to close patient?s file.
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  File completed discharge file to appropriate area.
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  Process time cards for productivity and complete paperwork.
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  Process timely response to request for medical information and/or personnel file information in accordance to Promedica policy and procedure.
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  Ensure growth and profitability of the company through the responsible use of company resources and educating the community to our service.
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  Supervision of clerical staff in all product lines, including oversight of productivity and accuracy, systems needs and staffing requirements.
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  Supervise office staff in all product lines; delegate/assign work duties as appropriate.
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  Responsible for interviewing, selection, orientation & training of Team Coordinators.
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  Evaluate, counsel and implement appropriate disciplinary action, as necessary.
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  Applies the policies and procedures of the agency and the rules and regulations of state and federal regulatory agencies and other certified agencies in providing care.
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  Willingly accepts direction from the Director of Professional Services/Administrator/Assistant Administrator.
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  Responsible for maintenance of accurate and up-to-date employee files ? record all required information in personnel files per company policies.
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  Maintain current applicant and termination information, including data needed for Affirmative Action reporting.
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  Assist with orientation of new employees as requested by the Patient Care Coordinator (i.e., making ID tags, complete I-9?s, etc.).
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  Set up applicant interviews.
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  Processes references of applicants and conduct phone references as necessary and prepares new hire packets.
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  Maintain ongoing communication with co-workers and participates in staff meetings.
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  Adheres to established personnel policies.
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  Accepts other assignments deemed appropriate.