Job description

Schedule: Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 Hours) Onsite

Summary/Objective:

Assist the Branch Manager in supporting and contributing to DCU's Success Sharing by creating a sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervision of the teller line staff. This includes coaching, developing , hiring, disciplining, writing and delivering periodic and annual evaluations. Provide Supervisory branch coverage on alternating Saturdays and as needed. Be fully trained and comfortable with security procedures, including handling robbery and member complaints.
• Oversee daily operations of the teller line including adherence to policies and procedures. Provide guidance and assistance to tellers, and approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing and securing confidential information.
• Perform Teller duties as needed. Accurately process all routine transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for traveler’s checks, money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders and account file maintenance. Balance vault, coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines.
• Perform MSR duties, which include having knowledge of all DCU products and services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification.
• Oversee the auditing of all membership applications, account maintenance forms, new account applications and completed loan files.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Perform other job-related duties as assigned.
• Manage operations when covering a branch by assuring compliance with policies and procedures and security. Promptly resolve maintenance issues as they occur.
• Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify efficiencies and process improvement areas.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Competencies:

• Team Leadership
• Action Oriented
• Coaching
• Communication
• Decision-Making/Problem Solving
• Initiative
• Adaptability
• Conflict Management
• Member Focus
• Developing Others

Education and Experience Requirements:

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred

Additional Eligibility Requirements:

• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

Supervisory Responsibility:

Manages Tellers.

Manages all branch staff in absence of Branch Manager and Assistant Branch Manager.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, scanner, filing cabinets, and fax machines. Some branches also have drive-up teller stations.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.

Travel:
Occasional coverage in other business areas may be required.

Service Excellence: The DCU Way:

All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:

• People come first
• Do the right thing
• Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

We are proud to be an EEO/AA employer M/F/D/V.

Job Type: Full-time

Pay: $21.35 - $26.44 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Weekend availability

Work Location: In person

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