Job description

Position: Biohacking Trainer /Biohacker Technician

Reports To: Manager

Location: Santa Monica, CA and Beverly Hills, CA

Upgrade Labs is…

The world’s first Biohacking Facility. Our objective is to optimize our client’s overall health by improving their mental and physical performance. We use state-of-the-art biohacking equipment and data-driven technology to enhance our members’ well-being from the cellular level. If you’re enthusiastic about playing a role in collective evolution and you enjoy helping others feel better, think smarter, and kick more ass, read on!

Our Biohacker Technicians will…

Be an energetic team member who will help run a one-of-a-kind, high-tech establishment to help clients upgrade their lives. A BHT will consistently deliver world-class service and foster positive customer satisfaction and loyalty at Upgrade Labs. The right person will have knowledge of the Upgrade Labs’ approach to overall health and maximizing performance, as well as a passion for helping people realize their potential. You also have the ability to prioritize your time and work in a highly efficient manner.

Key Responsibilities of the position…

• Serve as the first point of contact and a warm welcome for all walk-in and regular Labs clientele
• Provide high-level customer service and hospitality to clients
• Answer incoming calls and respond to inquiries
• Handle facility membership database, register new clients, receive membership payments, and maintain client base
• Manage register, merchandise, and membership transactions
• Guide customers with regards to the latest facility promotions, membership discounts, café promotions, and/or special events
• Schedule client appointments, communicate information regarding membership status and resolve membership issues or inquiries
• Educate clients about the ongoing benefits of using Upgrade Labs and Upgrade Bulletproof Café to biohack their way to optimal brain, body, and life performance
• Provide world-class tours to potential new clients, educating them on the principles of Upgrade Labs
• Safely run clients through biohacking technology
• Complete opening/closing procedures and daily tasks assigned by AGM
• Complete hourly facility checks to ensure the facility is clean, stocked, and presentational for all clients
• Assist with social media, community outreach, and events to spread the Upgrade Labs love!
• Uphold a high level of confidentiality and discretion
• Work as a cohesive team with all Upgrade Labs team members to ensure efficiency and camaraderie
• Maintain the distinct Upgrade Labs aesthetic, appearance, atmosphere, and culture
• Other tasks assigned by Manager

Qualifications are…

• Able to work in Santa Monica, CA and Beverly Hills, CA
• Schedule: FULL-TIME POSITION. MUST BE AVAILABLE TO WORK WEEKDAYS AND WEEKENDS!
• Customer service experience
• The ability to prioritize and multi-task within a fast-paced environment
• Action-oriented: initiate tasks and perform duties without direction
• Intermediate computer skills – specifically with Club Ready (preferred)
• Health and fitness enthusiast and/or biohacking fan
• Strong verbal and written skills
• Friendly, outgoing, and energetic personality – you can talk to anyone!
• Team-oriented and collaborative
• Ability to meet the physical requirements of the job including standing for up to 8 hours, occasionally sitting, walking, kneeling, and reaching, lifting, or moving up to 25 pounds

Does this describe you…

• You have good knowledge of the Upgrade Labs approach to high performance and a passion for helping people realize their potential
• You possess exceptional customer service skills and care deeply about each client’s experience and results
• You are excited to learn more about biohacking and how to upgrade a client’s brain, body, and life
• You prioritize your time and work in a highly efficient manner

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the position's scope and function in the company.

Upgrade Labs is an Equal Opportunity Employer

fitness, trainer, gym, wellness, cashier customer service, customer service, customer service associate'
'
COVID-19 Precaution(s):

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

johnandkristie.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, johnandkristie.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, johnandkristie.com is the ideal place to find your next job.