Job description

Overview

A PRC serves patients and Medical Location staff by identifying the best method to schedules patients flow to clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients.

Responsibilities

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients
• When scheduling appointment, PRC screens patients for updated demographics, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Receive insurance co-pay payments and post amounts paid to patient accounts.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff
• Ability work in a fast paced environment
• Protects patient confidentiality, making sure protected health information secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
• Assist with daily patient flow in areas as needed.
• Verifies patient by reading patient identification.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations.
• Communicates observations of patient’s status to nurse-in-charge.
• Responsible for ordering medical supplies according to the department needs.
• Able to rotate weekends, holidays, and shifts and center location according to company needs.
• Participates in meetings of staff and department meetings.
• Shares acquired knowledge and learning.
• Consistently reports for duty on time.
• Keeps patients information private and limits conversation of a personal nature in patient’s presence.
• Degree of teamwork and cooperation with personnel from other departments.
• Check medical records and follow up obtaining missing results prior to patient’s appointment.
• Perform other duties as assigned by supervisor.

Qualifications

• High School Graduate or equivalent
• Basic Computer Skills
• Customer Service skills and training
• Bilingual English/Spanish preferred

1+ years of experience in the medical field required.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient
• Urgent care center

Medical specialties:

• Primary Care
• Urgent Care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No nights
• Rotating weekends
• Weekend availability

Experience:

• Medical receptionist: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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