Bilingual Clerk/Receptionist (English/Spanish)

UNION COUNTY COMMUNITY ACTION, INC.

Work Location- Monroe, Union County, NC

Program- Head Start/Early Head Start/NC PreK

Reports to: Site Manager

FSLA- Non-Exempt

www.uccainc.org/careers

SUMMARY

Responsible for customer service, computer data entry, and general office duties for the Main Lobby at the Winchester Head Start Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Primary

• Greets all visitors and families at Winchester Main Lobby.
• Determines needs and directs visitors and families to appropriate staff.
• Enters demographic data into computer (CACFP meal attendance & regular child attendance).
• Maintains records re: meal reimbursement program (CACFP).
• Maintains files re: child enrollment to ensure compliance with NC Day Care Regulations.
• Answers phone and directs callers to appropriate staff.
• Attends all required pre-service training and staff meetings.
• Completes DSS Day Care and Transportation reports on a monthly basis.
• Checks staff attendance daily and sends or faxes report to the Winchester Administrative office by 10 a.m.
• Enters information into Child Plus, such as family information, day care, attendance, etc.

Secondary

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Must possess the ability to read, write and speak fluent Spanish. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Incumbent must demonstrate a working knowledge of master telephone systems, desktop computer, related software, printer, calculator, copier, risograph, and fax.

OTHER QUALIFICATIONS

Employee must pass an annual physical, TB screening, and submit to random drug screenings.

CERTIFICATES, LICENSES, REGISTRATIONS

Incumbent must have a valid driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer