Job description
About Conduent:
(North Carolina Residents only!!!)
$15.87 hr | Shift Hours: Monday- Friday 9:00am-5:30pm During Training
***Successfull Completion of MANDATORY 6 weeks Training Class
*Actual Shift Hours: 8hours | **Assigned shift hours will be Determined upon completion of training
Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions?
Join our team!
About the Benefits Administrative Associate Role:
Within this role, you will provide support in responding to inquires related to employees HSA and FSA benefits daily, through inbound and outbound calls. The ideal candidate will manage a steady volume of incoming calls as it pertains to assisting account holders with managing their HSA and FSA accounts accounts. As member of our a supportive team, your excellent customer service and communication skills will help us create positive experiences for our account holders and clients. Your punctuality and dependability are key to our clients’ success.
Requirements:
We’re looking for people with a passion for customer service and the determination to deliver comprehensive resolutions. To be successful in this role, you will have:
Job duties and responsibilites:
Benefits:
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Benefits Administrative Associate
REMOTE!!!!!
(North Carolina Residents only!!!)
NO WEEKENDS!!!
$15.87 hr | Shift Hours: Monday- Friday 9:00am-5:30pm During Training
***Successfull Completion of MANDATORY 6 weeks Training Class
*Actual Shift Hours: 8hours | **Assigned shift hours will be Determined upon completion of training
Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions?
Join our team!
About the Benefits Administrative Associate Role:
Within this role, you will provide support in responding to inquires related to employees HSA and FSA benefits daily, through inbound and outbound calls. The ideal candidate will manage a steady volume of incoming calls as it pertains to assisting account holders with managing their HSA and FSA accounts accounts. As member of our a supportive team, your excellent customer service and communication skills will help us create positive experiences for our account holders and clients. Your punctuality and dependability are key to our clients’ success.
Requirements:
We’re looking for people with a passion for customer service and the determination to deliver comprehensive resolutions. To be successful in this role, you will have:
High School Diploma or equivalent- Must live within the state of North Carolina, Metropolitan to Cary/Raleigh, NC
- Well organized with a strong attention to detail
- Excellent Customer Service skills
- Strong data Entry skills
- Able to quickly reasearch solutions to resolving issues
- Experience with Computers and navigating through Application Software
- Proficient in Microsoft Office (Word and Excel)
- Must be Team Player and work collaboratively within the working environment
- Analytical thinking and problem-solving skills
- Ability to work independently and as part of a team
- Strong Communication skills
- Background in health and welfare is a plus (not required)
- Open to learning other disciplines as the business expands
Job duties and responsibilites:
- Answer inbound inquires regarding FSA and HSA accounts
- Work with account holders to ensure IRS regulation compliances.
- Will maintain a strict confidentiality of claims and apply HIPPA Privacy and security regulations
- Respond to the account holders inquiries and concerns of about benefits processes and resolve discrepancies and disputes.
- Take approach to escalating calls to appropriate leadership
Benefits:
- Full Time Employment
- Health, Dental, Vision, Life
- PTO/Sick Days
- 401k (company match after 1 year of employment)
- Salary starting at $15.87hr
- Shift Differential Available for Closers only!!
- Career Growth
- Excellent Culture and Work Environment
- Working for a Fortune 500 company
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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