Minimum Qualifications

We know you: you're compassionate, detail-oriented and organized, a great listener and a quick learner. And you know what? You might be exactly who we're looking for.

Customer Experience: It's Our Business, It's Our Passion.
The Chesterfield-Colonial Heights Department of Social Services is hiring a Benefit Programs Specialist to help individuals and families in Chesterfield County and Colonial Heights by providing services in one or more program areas such as Supplemental Nutrition Assistance Program (SNAP), Medical Assistance, and Temporary Assistance for Needy Families (TANF).

What You Do and How You Do it:
You will be interviewing people and processing applications to get them connected to vital services. You may be asking them personal or difficult questions during what is likely a very challenging time in their lives, and this is where compassion and organization will come into play. Most interviews will be done over the phone, and we are looking for people who can ask the right questions and work out the best solution for our customers. But it doesn't stop there. You will assist them as they sort through the processes required to obtain services, and help explain the eligibility requirements, benefits and procedures. You will determine eligibility for public assistance programs and will learn local, state and federal regulations, and stay up-to date as things change. You'll refer customers to services across the county and state. You will also participate on an Emergency Shelter Team, reporting to shelter duty as required. Perform other work as required.

Here' s What You Need:
Bachelor's degree in psychology, sociology, business, public administration or related field, or an equivalent combination of training and experience. A high school diploma, GED, or an associate degree with relevant experience will be considered, too.

• 
  Bilingual in English and Spanish preferred
• Strong computer skills (Microsoft Office Suite and database applications)
• Consistent excellent customer service and interpersonal skills to serve a culturally diverse community
• The ability to communicate clearly, tactfully, and efficiently, both orally and in writing
• The ability to schedule and manage high-volume workloads to meet established deadlines
• Superior planning and organizational skills
• Good basic math skills

The salary is $47,614 - $55,947 annually, plus an attractive benefits package. Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre employment drug testing, FBI criminal background check and education/degree verification required .

Real Talk
We'll be honest-you will work hard in this job. There's a lot to keep track of and it will be hectic at times, but having a positive attitude helps you handle it in stride. Much of your job is sitting at a desk using multiple automated systems, managing a high volume of telephone calls and using problem solving skills. That's not all. You must be comfortable with handling multiple priorities and several interruptions all day. Being a Benefit Programs Specialist isn't for everyone, but if you are committed to making a real difference in the lives of others and are looking for a career rather than a job, we want you on our team.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

Still Interested?
Click the "apply" link above to complete and submit an application by May 28, 2023.

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Work Location

Social Services