Job description

We are looking for the next amazing addition to our team! Dealr, Inc. is an advanced, forward-thinking SaaS company for independent automotive dealerships. We provide dealr.cloud, an all-in-one management solution for the industry. We’re rapidly building our team and are pushing hard for overall growth for the company and out-of-state movement for the software. Based in Colorado, our team is passionate, talented, and customer-focused. We feel fortunate to be able to build a platform that is revolutionizing our industry. We already have a significant market share of independent dealerships and are very stable.

Check out our product and website at https://dealr.cloud

We are looking to acquire a Titling Support Representative to provide customer support, customer training, and audit transactions for the all-new electronic titling process we’re rolling out for Colorado. As one of the first members of this team, you’ll be essential in helping us onboard dealerships, you’ll be a key player in the advancement of the product functionality, and you’ll communicate directly with the State of Colorado and individual counties to resolve titling and remittance issues.

We don't require someone that has past titling or auditing experience for this position, though those are a plus. Our ideal candidate has strong attention to detail (to complete audits), training experience with clients (to onboard clients), and customer service experience in supporting a product (to answer questions/provide support to clients).

Dealr, Inc. provides a 3-2 hybrid work model in which employees are given the opportunity to work from home for up to two days per week on Tuesdays and Fridays if they choose. Our office is located in Loveland, CO. The typical work schedule will be from 8:00 - 5:00 with additional hours and flexibility when necessary.

What you’ll do:

• Onboard and train dealerships on how titling works in Colorado and how to successfully submit titling and registration transactions to the state through our platforms.
• Audit the transactions submitted by dealerships, and help the dealerships remediate any issues that may occur.
• Conduct trainings for our clients, both in groups and individually, to ensure that they understand how to submit titling transactions completely and accurately.
• Provide customer support for our clients to help them resolve titling issues.

Who you are:

• The Detail Master: You are detail oriented, always focused on getting things perfect. Dotting your Is and crossing your Ts are natural to you!
• Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!
• A People Person: You find it easy to make connections with others and can’t imagine a job without human-to-human contact. Further, you are effective at delegating and supporting your teammates with management experience.
• A Great Communicator: You are comfortable talking on the phone, writing emails, and responding to text messages in a professional manner. You might even say you love grammar.
• Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so.
• A Master Multitasker: You’ll be speaking with customers, reviewing their accounts, and working with multiple support tools – all at the same time
• A Creative Problem Solver: You like a puzzle and feel accomplished when you find a solution or figure out a problem. You employ creativity in your problem-solving.
• Super teachable and flexible: We shift our sales strategy all the time to best adapt to the changing market and our clientele. You’re someone who can learn quickly, adapt to new ideas, and take feedback so that you can better fill the top of our sales funnel.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: One location

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