Christian Brothers Automotive

Benefits:

• Compensation Range $70K to $120K Annually
• Performance Based Commission
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Climate Controlled Shop

Job Title:

Automotive Shop Workflow Director

Location:

Tulsa, OK

Job Overview:

As a Shop Workflow Director with Christian Brothers Automotive, you are the person drives production.

The Director has responsibility and authority for back of house of our daily operation of the business. Responsibilities include but are not limited to workflow management, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. Shop staff report directly to the Workflow Director.

Responsibilities include, but are not limited to:

• Shop personnel and daily operations
• Ensure incoming tickets have all necessary information
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications:

• Previous successful experiences in workflow management, sales, sales leadership and customer service
• Previous successful experience supervising/managing people and automotive repair
• Proficiency in Windows-based computer software and automotive store applications
• ASE Certification in Service Management
• Valid & unrestricted driver’s license
• Driving record acceptable to our current insurance carrier
• Reliable transportation
• High school diploma. AA or undergraduate degree preferred
• Basic fluency in Spanish is a plus

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc)
• Occasionally lifting and carrying objects over 50 lbs
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 250+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.