Primary Responsibilities:

Duties are as follows but not limited to:

• Uphold and adhere to the Hotel Emma Core Values/ Behaviors, Purpose of Being and Service Promises.
• Proactively welcome all guests with a smile and genuine care for their Hotel Emma experience.
• Communicate all pertinent information to the Director of Front Office.
• Assist with payroll for departments under scope of responsibility.
• Assist with schedules for departments under scope of responsibility.
• Participate in and/or direct key meetings relative to daily operations.
• Oversee training processes relative to new staff orientation/onboarding.
• Implement and monitor systems related to guest and departmental communication.
• Communicates with other hotel departments on a daily basis regarding operational details and issues that may need to be attended to.
• Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests and fellow Associates in a friendly and warm manner.
• Solicit guest and Associate feedback as necessary, and follow up on any issues or concerns in a timely manner.
• Performs other related duties as required.

Job Requirements:

• Position requires effective communication with guests and co-workers.
• Ability to present and conduct oneself professionally and emulates the Hotel Emma Culture.
• 3-5 years related experience.
• Technical experience, to include property management system knowledge and Microsoft Office experience.
• Flexible schedule required, to include AM/PM, weekends and holidays.

Working Conditions/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up 30 pounds. Prolonged sitting, standing, and bending without restrictions. Schedule will reflect business demands. Long and unusual hours on occasion. Strong listening skills and compassionate ear for employee related personal and professional issues.