A New York City medical facility is looking to add a detail oriented and highly organized professional to their team as their new Appointment Scheduler / Call Center Temp. In this role, the Appointment Scheduler / Call Center Temp will be responsible for assisting with all scheduling, discharges, and initial and follow-up appointments for patient of the facility.

Responsibilities:

The Appointment Scheduler / Call Center Temp will:

• Perform scheduling in all modalities within scheduling system
• Perform registration functions as needed to establish pre-registration/pre-admits in the system; ensure that patient demographics, insurance information, and insurance benefits are obtained and entered into the patient accounting system
• Verify insurance eligibility, obtain benefits, obtain required authorizations when appropriate, and contact patients with financial liability
• Perform and delivery excellent customer service to patients, physicians, and ancillary service lines.
• Maintain hospital goal of scheduling, registration accuracy, insurance verification, pre-registration, pre-certification, upfront collections, and other healthcare industry standards or trends in which the call center metrics of measurement is based
• Coordinate with Physician offices as needed to obtain appropriate authorizations to schedule patient appointments
• Review and update the patient’s account to ensure the hospital has accurate and current information to process claims and to obtain payment
• Reschedule / defer patients for whom financial clearance cannot be completed or authorizations have not been obtained, and notifies supervisor, ancillary departments, and physician office of deferral process
• Perform other duties, as needed

Qualifications:

• 6+ months of relevant work experience
• High School Diploma / GED
• Billing and/or Insurance experience in a Hospital setting
• Computer savvy
• Customer service oriented
• Exceptional phone etiquette
• Great interpersonal skills
• Excellent communication skills (written and verbal)
• Strong attention to detail
• Highly organized

• Associate's and/or Bachelor's Degree
• Bilingual
• Knowledge of Medical and Insurance terminology