Position Summary:

This position is responsible for providing the specialized product and application knowledge and support to the frontline sales and business development teams and customers.

Job Accountabilities:

• Provide very specialized knowledge of specific process and application expertise at the customer site
• Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales/Key Account management teams.
• Develop and implement guidelines regarding equipment and test methods consistent with best practices.
• Recommend and facilitate improvement initiatives and total cost of ownership projects.
• Generate reports and technical audits/surveys of product application and customer process related items as required.
• Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
• Ownership of individual development plan (IDP) as agreed upon with direct line manager.

Education, Experience, Skills & Competencies:

• Bachelor’s degree required in Chemistry, Engineering or any relevant business related area and/or technical certification.
• A minimum of 5 years of industry experience in area of focus; MWF/Metal etc.
• Customer Focus – Dedicated to meeting customer expectations and requirements.
• Results Driven – Holds self and others accountable for achieving performance objectives.
• Relationship Management – Internal and external.
• Collaboration and influence skills.
• Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
• Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
• Strong Communication Skills – written, verbal, active listening, influence, etc.
• Proficient in English - written & spoken.
• Working knowledge of Microsoft Office.