Job description

About us

We are innovative, supportive and collaborative. Modern City LLC emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.

Our work environment includes:

• Modern office setting

Job Summary

A Customer Service Property Manager is responsible for overseeing the rent collection process, including but not limited to processing payments, communicating with residents on payment status, and filing on unpaid accounts. In addition, they will work on the renewal process and communication with current residents, focus on processing A/R, submit and follow up on work orders, and work with residents to assist with and address issues or concerns.

Duties and responsibilities

• Collecting and processing rent; prepare and deliver notices to residents with account balances.
• Maintains regular contact with residents regarding their payment status and communicating these updates to the Director.
• Address all incoming resident calls and emails regarding complaints/concerns and work to resolve resident issues and rental violations.
• Complete proper fair housing training to ensure the office operates in accordance with all fair housing laws.
• Prepare renewal letters and keep in contact with residents regarding renewal status and concerns, prepare and present any renewal issues to the Director for review.
• Maintains positive customer service attitude.
• Responds to all tenant communications to ensure issues are addressed.
• Confirms receipt of each tenant work order and responds with a course of action or timeline for completion.
• Coordinates with service to keep tenants’ updates on service requests.
• Sends building wide memos (digitally and physically).
• Reviews all notices to vacate to determine the cause of the move-out.
• Works with all tenant agencies to ensure tenant/agency satisfaction.
• Weekly review of outstanding renewals and setting goals to close out each month.
• Follows up with tenants who are delinquent and negotiates payment plans.
• Communicates with tenant agencies to ensure timely receipt of rent.
• Any additional duties that are assigned by the Director.

Qualifications

• Effective customer service and interpersonal skills
• Strong and effective verbal communication
• Attention to detail to ensure all correspondence and paperwork is accurate and resident issues or questions are adequately addressed.
• Excellent time management skills and the ability to prioritize tasks to ensure all reporting deadlines are met.
• Organization and the ability to multitask efficiently.
• Problem-solving to find effective solutions for a variety of potential issues.
• Previous knowledge of lease agreements, property management, and fair housing laws
• Reliable transportation is required.
• Experience with AppFolio would be great but not required.

Working conditions

Typical work week is in office Monday-Friday 9am-5pm however, there may be additional hours needed outside of the normal operating hours.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Detroit, MI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property Management: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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