Job Summary

At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!

The Head Entertainment Experience Ambassador position consists of making sure all indoor/outdoor venues meet the requirements needed for providing a safe and pleasant experience for guests by taking ownership of the venue and showing leadership to their teammates. This position is designated to have a high focus on positive guest interactions including, but not limited to, proactively answering questions, being welcoming, exuding a positive attitude and demonstrating an overall enthusiastic demeanor. The Head Entertainment Experience Ambassador will also supervise/participate in sanitizing and cleaning of high touch points in and around both indoor/outdoor venue locations.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions & Responsibilities

• Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas and report any maintenance needs to Lead and/or Supervisor.
• Oversee daily assignment of positions at specified areas and venues. Hold brief meeting each morning to discuss assignments.
• Provide training for new experience ambassadors, including how to handle guest opportunities and following all company policies.
• Guarantee entertainment signage and show times are posted accurately each day.
• Ensure experience ambassadors inside/outside the venues are providing a safe environment for guests as needed.
• Be a positive servant leader.
• Fill out venue reports as necessary.
• Create and communicate area placement schedules.
• Communicate with the are leadership regarding venue operations such as: house opening, reserved seating, temperature control, etc.
• Serve as theater leadership in regards to all concerns or questions before contacting Entertainment PIC.
• Perform regular duties as assigned.

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a team focused work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must be able to initiate conversations with our guests while maintaining eye contact and a friendly demeanor.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to handle a high volume of guests at theater without creating unnecessary and/or unproductive stress in the workplace.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit, stand and/or walk for long periods of time.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to be productive in a fast-paced, dynamic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to tolerate various temperatures while working outdoors.
• Able to count.
• Must wear costume as outlined by Entertainment team.
• Able to bend at the waist and knees multiple times throughout a shift.
• Able to lift 20 lbs.
• Need finger movement to handle tickets and/or counters.
• Able to push and pull.
• Ability to work with and tolerate detergents and chemicals utilized in the area.
• Able to wear all PPE as required.
• Able to tolerate noise at high levels.
• Ability to climb stairs.
• Must be comfortable with public speaking to a large crowd during an emergency situation.
• Must be able to periodically scan the venue to ensure the safety of our guests.

• Minimum 18 years of age.
• High school diploma or GED required.
• Excellent verbal communicator – consistent and detailed.
• Must successfully pass a pre-employment background check.
• Leadership experience preferred, within an entertainment or guest service field highly preferred.
• Basic computer skills required.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.