Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

This role is hybrid offering flexibility to work a combination of on-site and remotely on a weekly basis.

Duties and Responsibilities:

• Manages product allocations from Sales, Marketing and Supply Chain for materials on short supply, product launches and other situations as they arise due to unavailability of product.

• Works closely with the account executives/sales representatives to ensure PO’s are allocated quickly and shipping conditions updated as necessary

• Works closely with warehouse/transportation teams to avoid any potential disruptions.

• Check orders through SharePoint sites for accuracy and making changes as needed

• Maintain SharePoint site and update as needed for each Business

• Maintain BOTs and work with IT to make changes as needed

• Meets and exceed established order accuracy standards and turnaround times.

• Composes accurate, prompt, and appropriate replies to all internal contacts.

• Resolves complex or unusual requests and problems that may require a customized response and communicates solution or requested information to internal stakeholders

• Effectively manages communications with internal functions (Sales, Operations, Supply Chain and Logistics, etc.) to support requests, meet deadlines and find timely resolutions.

• Ensures that all potentially serious incidents are raised to the appropriate levels of managements.

• Identifies and participates in process improvement efforts.

• Assists in the establishment of best practices.

Required:

• High School Diploma or GED

• 2+ years business related experience in a customer service role (call center environment, for example)

• 2+ year(s) experience with Microsoft Office Suite

• Demonstrated ability to work independently within established procedures associated within the specific job function.

• Proven ability to analyze data and use critical thinking skills to think outside the box.

• Demonstrated good judgement; ability to leverage experience to successfully adhere to team goals.

• Demonstrated ability to work effectively under pressure when needed in a deadline-oriented environment.

• Ability to successfully multi-task and manage responsibilities in a timely and accurate manner.

• Proven ability to prioritize and make quick, accurate and appropriate decisions.

• Strong team orientation.

• Excellent interpersonal skills and service orientation.

Preferred:

• 1+ year(s) experience working in an ERP

• Experience in a medical device or health care company.

• Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate. Must be able to work shifts ranging from 8:00am – 5:00pm EST

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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