Job description

Integrator / Operations Management

For a full rundown of this position please watch this video: https://vimeo.com/827326185/ea0b97db8b

Our company is a digital marketing service for a specific niche in the home exterior cleaning industry. We provide marketing services to this niche. Some of the services include website design, search engine optimization, Google ads, Facebook ads, marketing automations and other services to support the Fulfillment and success of our core offerings.

The primary role of this position in particular is to oversee all of the day to day client and team member communication, monitor urgent and high-priority tasks, oversee and report on daily time tracking of tasks completed for clients and put out any internal or external issues within the agency. The ultimate goal is to ensure harmony between our clients and our services. The direct report will be the owner of the agency.

The secondary role which is not less important is the organization of and scheduling the workload to available team members, constant process documentation of that work, improvement of the processes to complete them, and problem solving. There are some processes in place and some loose directives that need to be documented and systemized so they can be improved and standardized.

Lastly, this role will be the assisting of developing new services or extensions of our current services in order to provide a better customer experience. Most of this will require you to research and work diligently and independently.

Daily Functions & Responsibilities

Fulfillment - Manage Day to Day Operations & Quality Control

Project Management - Oversee Onboarding & Launch Process

Client Success / Retention - Client Strategy & Results

Run daily team meetings - Make sure goals are on track, processes are being followed, to do’s are done and any daily issues are noted to be discussed on the next daily meeting. Be accountable for everything that goes into the daily operations of the agency.

Overcome Challenges - Handle internal team challenges, Handle escalated Client challenges. Handles real problems, being comfortable with conflict, calling out the problems, and solving the problems in a practical and healthy manner.

Data Driven - Use data to make decisions on allocating trem resources, client issues, refunds, & billing.

Manage Day to Day Operations.

Overseeing All Communications & Holding Team Accountable - (ie - making sure people who are responsible for given tasks maintain their focus and that the tasks have been completed.

Audit Team/Client Communication and provide feedback to team

Help Solve Client and People Issues in your Department

Daily Check Ins with Team Members

Managing schedules and prioritizing tasks for team members so that we are alway moving forward towards our goals and improving as an agency.

Oversee All Client Communication

Playbooks and Tools - Keep these accurate and updated. All software up-to-date.

OWN the Operating System - Owning means cascading which means shared by all (SBA) and followed by all (FBA). Integrates all major operating functions of the business. Ensures everyone is rowing together in the same direction. Models the way, always working toward the greater good of the business. Ensures that everyone is truly following, and adhering to, the company’s core processes and operating system with consistency. Demonstrates effective project management skills.

Collaborate with Agency Visionary (IE: Owner) - Effectively collaborates with the Visionary and stays on the same page. Maintains a high level of mutual respect with the Visionary. Realizes the unique contributions and ideas that the Visionary has, and possesses an ability to filter and translate those ideas into functional plans for the company.

Facebook Support / Troubleshooting

Use Appropriate Resources to Problem Solve

Send detailed EOD report to owner by 5:30 PM each day

Weekly

Be active and present on social media with clients and groups

Create & lead weekly department training as needed

Effectively lead the team and keep them on track, consult with Visionary as needed

Monthly

Oversee New Hire Training for your Department

Attend A-Players Mastermind

Monthly 1 on 1 Check Ins with Visionary

Quarterly

Oversee ALL quarterly performance evaluations.

Prep for Quarterly Meeting with Visionary

Annually

Receive annual performance evaluations.

As Needed

Whatever the Team/Company is in need of - always be looking for what can be improved and how to maximize the time of the team

NOTE: This list does not encompass all your tasks and is a guideline for best practices and minimum standards for your position. This may be updated at a future time.

Biggest Challenges For This Position

Must be able to ask switch quickly

Must be able to problem solve and make effective decisions quickly

Balancing team member and client needs with daily responsibilities

Must be able to anticipate the needs of our clients, team members, and company

Not allowing personal relationships to effect your ability to get the job done

Managing Fires

Be receptive and open to constructive feedback and idea exchanges in any given form by clients, team members & visionary. The goal is to always use feedback to get better.

Strategic Internal Relations

Team: Provide directions, deadlines and feedback. Provide a report from the current status of the assigned projects.

HR: Feedback, inquiries regarding policies, payroll and other HR related topics

Visionary: Check In, Feedback, Annual Evaluations

Soft Skills

Company’s Requirement

• Communication
• Honesty
• Adaptability
• Rockstar Customer Service
• Teamwork
• Industriousness
• Flexibility

Position’s Requirement

• Detailed note keeping
• Organization
• Time management
• Urgency
• Problem Solving
• Handling Criticism
• Continuous and updated learning
• Proactivity, collaboration and willingness
• Oral and written communication
• Compiling and Analyzing data

Hard Skills

• https://www.gohighlevel.com/
• Facebook Ads Manager
• Google Ads Manager
• WordPress
• Google Business Profiles
• Google Drive, Sheets, Docs
• Click Up (Project Management)
• Time Doctor
• ManyChat
• Zoom
• Slack
• Canva
• And anything else that needs to be learned to complete the position objectives

Education & Areas Of Expertise / Experience

Formal Education: Prefered but not required - Bachelor’s Degree in Marketing, Advertising, Communications, Business or related.

Complementary Studies: Prefered but not required - Sales or Marketing related post graduate studies.

Languages: Fluent English.

Work Experience

Work in an agency environment or an advertising environment would be preferred - but all relevant experience will be considered when presented. Looking for at least 3 to 5 years.

Project management experience would be preferred - one of the core duties of this position will be managing people, tasks and the goals of the company. Looking for at least 5 years of project management experience

People management, department management or company management experience would be preferred.

Job Type: Full-time

Pay: $48,000.00 - $65,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pottsville, PA 17901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Marketing: 5 years (Preferred)
• Management: 3 years (Preferred)
• Project management: 3 years (Preferred)

Work Location: In person

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