ABOUT US

Life Chiropractic College West (Life West), is a leader in chiropractic education. Our dedicated focus on the profession sets us apart from other institutions making our doctoral and continuing education programs some of the most sought-after in the world.

Through a leading-edge curriculum and clinical training experience, we provide graduates with the knowledge, skills, philosophies, attitudes, and competencies to be the best in their field. Life West also empowers transformation. We believe that an outstanding education provides opportunities and resources far beyond the classroom experience. Our mission is to support the full career lifecycle from the classroom to retirement.

CORE VALUES

The vision of Life West is to create a brighter future for humanity through graduating chiropractors who have a deep understanding of service, and of the innate potential of the human body to heal and adapt to its environment. The Doctor of Chiropractic program prepares graduates for personal and professional fulfillment in a climate of giving, doing, loving and serving from a place of abundance.

PURPOSE

Under the supervision of the Assistant Director, Enrollment, Applications and Systems, this position supports the Enrollment department for the chiropractic program at Life Chiropractic College West. This position supports all aspects of the work performed by the Office of Enrollment while having specific responsibilities to oversee the campus tour program and supporting the transcript evaluation process.

RESPONSIBILITIES

Team/Office Support

• Provide clerical and project-based support to the Admissions Team.
• Assist with the scheduling meetings and appointments.
• Follow up, maintain, manage, and update admissions database on a daily basis.
• Prepare enrollment and related reports as required.
• Provide front-desk coverage and perform reception duties for the Admissions department.
• Assist Admissions team with calls to prospective students and follow-up calls to applicants.
• Assist and act as back-up support for all Admissions events as necessary.
• Assumes additional responsibilities, performs special projects, and assists with other duties as needed or requested.
• Anticipates, listens to, understands, and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the college.
• May supervise student employees

Transcript Evaluation

• Serve as the Admissions evaluator for all applicants, selecting accurately from transcripts the courses acceptable to meet requirements and determining eligibility using a number of factors and a data collection tool.
• Continuously and accurately update all file and transcript information for incoming applicants.
• Perform other duties and special projects as assigned by the Assistant Director, Enrollment, Applications and Systems.
• Assume additional responsibilities, perform special projects, and assist with other duties as needed or as requested.
• Coordinate matriculant files for Registrar office
• Anticipate, listen to, understand, and respond to customer needs. Deliver work products and services to customers in a way that reflects positively upon the department and the college.

Campus Tours

• Responding to visit inquiries, serving as the consistent point of contact throughout the pre-visit process, and securing time and travel commitment from visitors.
• Communicating with internal constituents (i.e.President, Provost, staff, Student Ambassadors, cafe) to arrange their participation in visit activities and resolving scheduling conflicts as they arise during the visit process.
• Ascertaining each visitor’s individual needs and interests and designing an appropriate and appealing visit agenda.
• Maintaining records and contact lists for prospective students, their families, and Life West Ambassadors, faculty, and staff involved in the visit process.
• Follow established guidelines for pre-planning and implementation of open house events while also suggesting enhancements.
• Coordinate and implement virtual tours using Google Meets including setting up virtual tour space, updating slides, finalizing panelists, and acting as main organizer for synchronous virtual tours.
• Work with marketing to ensure the database, website, and communication is accurate for campus tour dates.
• Organize campus tour training process and documentation with campus constituents and Student Ambassadors
• Create and distribute campus tour surveys; assist with collection, organization and analysis of survey data/outcomes; report as necessary.
• Processing reimbursements for travel as necessary.

A Senior Admissions Specialist designation may be given after 3+ years of demonstrated expertise in supporting the Enrollment Office and students through the application and onboarding processes while effectively working with team members. A Senior Admissions Coordinator will show the capabilities to coach and mentor other admissions specialists and provide suggestions to department leadership about process and protocol changes that will improve outputs.

GENERAL PERFORMANCE STANDARDS AND EXPECTATIONS

In addition to satisfactory performance on all of the responsibilities for this position, all College employees must fulfill the following basic performance expectations:

• Values, Mission and Goals: All employees are expected to know and work by the College's values, mission and goals as set out in the college Strategic Plan..
• Customer Service: All College employees will strive to provide outstanding customer service to everyone they serve including students, the community and fellow employees.
• Grooming and Appearance: College employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.
• Safety Awareness: College employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided, depending on the position.

• Attendance Standards: College employees are expected to attend their work assignments and schedules at all times, pursuant to the College's Employee Handbook.
• Training: College employees are expected to attend College-provided training sessions and meetings when deemed necessary or required.
• Continuous Improvement: College employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities.

WORKING CONDITIONS
1. Work performed in a general office environment.

Life West is an Equal Opportunity Employer. It is the College's policy to provide equal employment opportunity to
all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status,
non-disqualifying physical or mental disability, sexual orientation, membership or non-membership in an employee
organization or on the basis of personal favoritism or other non-merit factors except where otherwise provided by
law.

SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS

• College degree and/or equivalent experience in a related field
• 2-3 years of experience in an Administrative Support role or an acceptable combination of education and experience may be considered.
• Familiarity with Microsoft Office suite.
• Ability to work independently in a complex environment with a high level of accuracy, reliability, and collaboration.
• Excellent oral and written communication skills.
• Excellent attention to detail and organization skills.
• Ability to be flexible and learn the variety of tasks typical of a small but busy, service-oriented department.
• Ability to work with and communicate with others at all levels: co-workers, students, faculty, and administrators.
• Occasional weekend and evening work is required during college events.
• Must treat all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life West community; and demonstrates inclusive behavior.
• Exhibit student centeredness in performance of all job duties.
• Experience using eMAS preferred.

PHYSICAL DEMANDS

• Nature of work requires an ability to operate standard business office equipment.
• Requires ability to communicate and exchange information; collect, compile, and prepare work documents; and set up and maintain work files.
• Much time is spent concentrating on CRT, identifying and updating information, and performing some data entry.