Looking for an exciting opportunity in the legal industry? We have the perfect job for you! Our team of dedicated professionals is looking for a Case Administrator II to work with us in Johnston, RI.

As part of our team, you will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. You will also have the option to work on a hybrid basis, generally two days per week on-site.

In addition to a competitive salary range of $47,600 - $50,500/year, we offer a 7.5% quarterly incentive opportunity to reward your hard work. Our employees enjoy rewarding careers in a fast-paced, results-driven environment and we have been recognized as one of the 50 best nonprofits to work for by the Non-Profit Times. We also provide comprehensive benefits, including medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. With our supportive work culture and excellent benefits package, you will feel valued and appreciated as a member of our team.

Don't miss out on this exciting opportunity to advance your career. Apply today and join our team of professionals!

• Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, and letter; performs scheduling and other administrative tasks.
• Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
• Maintains and updates case files, records, and documents in the online case management system.
• Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
• Assists in coordinating, initiating, and administering conference calls and video conferences.
• Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
• Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.
• Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.
• Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.
• Provides feedback to management regarding interaction with arbitrators and mediators.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.