Job description
We are seeking a part-time professional candidate that is interested in a joining our Senior Living team as a Administrative Support Specialist at one of our Senior Living properties, in Dover, OH. This position requires a self-starter with sound customer service skillsets. Experience with HUD and Fair Housing regulations is a plus.
Responsibilities
- Build and maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.
- Convert prospects to applicants and assist them through move in and beyond.
- Evaluate market conditions and consult with supervisor regarding market rents, resident retention initiatives, renewal rates, etc. according to market trends.
- Provide customer service to residents resolving any issues that may occur and ensuring maintenance completes service requests.
- Coordinate resident activities and correspondence.
- Oversee damage assessments, application approvals, collections, lease expiry, adherence to fair housing laws, and all other aspects of operations.
- Maintain adherence to annual budgets.
- Maintain curb appeal by walking/inspecting property and vacant units.
- Preparing narrative regarding monthly financial variance statements.
- Preparing monthly reports relating to delinquency, occupancy, leasing, billing, etc.
Qualifications
- Sales and/or marketing experience
- Outstanding communication and customer service skills
- Computer proficiency – experience with Yardi software a plus
- Ability to prioritize and work without supervision in a busy office environment
- Strong leadership aptitude
- Excellent judgment and problem solving skills
- College degree (strongly preferred)
- Experience working in a multi-family community with at least 100+ units (preferred but not required)
- Ability to work Saturdays and Sundays as the schedule requires
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