Job description

Administrative Program Associate

MISSION:

The mission of the Institute for Shelter Care is to equip shelter providers to service victims of exploitation through research, training, tools, and community.

POSITION SUMMARY:

The role of the Administrative Program Associate is to support the administrative functions of our various Program areas: Research, Academy, Network, and Affiliates and contribute to the efficiency of our business processes. The Administrative Program Associate reports to the Director of Administration and Operations Manager.

RESEARCH:

· Ensure that industry reports have gone through the process of proofreading, formatting, quote extraction and posting to our Research Library. We average 5-6 reports per year.

· Work with the Finance Department to ensure accurate billing of NCMS customers based on their contracts.

· As needed, provide backup support for the updating of shelter information into our CRM database.

ACADEMY:

· Coordinate travel/logistics for Adjunct faculty.

· Support the process of having adjuncts review courseware and upload any revisions to the LMS.

· Send LMS communication to users and serve as main point of contact for all users.

· Enroll and cancel LMS users for TCM Intensives as well as ShelterU.

· Coordinate on-site intensives with supplies, technology, and hospitality services. We estimate 6-8 times per year.

· Process intensive evaluations into a report.

· Process invoices and expenses for Adjuncts through the Finance office.

· Ensure that all adjunct faculty are under current contract, updated annually.

NETWORK:

· Support the registration and expense reporting processes for the Fortify conference(s).

· Coordinate travel and lodging for speakers.

· Assist in the creation of nametags, gift bags for attendees and/or gratitude for speakers.

· Build forms to capture constituent information.

· Update the CRM with information from Shield Bearers.

AFFILIATES:

· Support the logistics (room, travel, expenses, etc.) for local TBRI training(s).

· Coordinate webinar logistics (scheduling in Zoom, set up registration forms, technical support during events, and follow-up communications and evaluation).

· Tracking/processing for affiliate registrations (Ministry Fundamentals, TBRI Affiliates).

· Build forms in zoho in support of program information-gathering needs.

QUALIFICATIONS AND REQUIREMENTS:

· Minimum of an Associate’s degree attained or in progress.

· Minimum of 3 years in nonprofit or ministry work.

· Highly organized with a proven ability to create systems of efficiency and economy.

· Exceptional skills in using MS Office: Word, Powerpoint, Excel, and CRM tools.

· Excellent communication and multitasking skills.

· Detailed reviewer for accuracy and correct grammar.

· Affable nature with the ability to think on one’s feet and respond.

· Excellent work ethic.

· Relies on Biblical principles for discernment and decision-making.

SCHEDULE AND BENEFITS

· This position is a full-time in-person salaried position based on an average of 40 hours/week. However, assuming the candidate can be available at higher levels during on-site training weeks. Some evening or weekend hours will be incurred.

· The Institute is a national organization with executive hub located in Louisville, KY.

· The Institute upholds a 90-day probationary period on new hires.

· Employees are granted 6 company-selected holidays and 10 days/year of paid leave, to be used as desired, with supervisor’s pre-approval.

· Employee must furnish his/her own computing and communications technology.

· Employee has the option of participating in employee health insurance, 401k program, and/or educational stipend benefit.

· The Institute is a non-profit organization that identifies as a Christian ministry. Its religious character is reflected in its policies, work environment, practices, and staff.

APPLICATION:

Interested candidates should forward resume, references, and salary requirements to Linda Thomas, Director of Administration at lthomas@instituteforsheltercare.org.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Louisville, KY 40207

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