The Accounts Receivable Specialist will be responsible for day to day accounts receivable processing functions within the company including the efficient processing of orders, payments and delivery, and working closely with the Sales Department to ensure smooth workflows with a strong emphasis on system functionality between the departments. Experience with Salesforce is preferred. The Accounts Receivable Specialist will serve as the delegate for the Senior Accounts Receivable Coordinator in the event of absence for both daily responsibilities and representation in meetings.

• Mastery of the current (and future) sales and invoicing platforms allowing for development of best practices, refining of current processes, assistance with set up and testing of new procedures, products, promotions, etc.
• Liaise directly with the Sales and Sales Operations teams to work through daily procedure and workflow questions, troubleshoot any issues that are system related, and make recommendations regarding requests that are outside of normal processes. Become the main point of contact for guidance and questions from these teams
• Work with Finance team members performing hands on AR duties such as invoice creation, account set up, processing and application of credit card payments
• Working knowledge of online invoicing portals – ability to register for and submit invoices successfully online resulting in timely payments
• Responsible for completion of vendor documentation and oversight of the Monday.com board for potential customer document management
• Knowledge of daily electronic deposits and receipts posting, order updating and activation
• Updating of process and procedure manuals for basic Accounts Receivable functions
• Daily Management of the Accounts Receivable in-box for processing voucher inquiries, PO review, customer set up – and delegation of emails to appropriate team members when required
• Work end of month (EOM) processes – wire application, invoicing, reconciliation, statement generation
• Assist with audit for data collection as needed
• Professional customer service answering multiple questions via phone, email and Webex
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment
• Miscellaneous duties, as assigned.

• High school diploma or equivalent required, Associates degree preferred
• 2 years minimum AR experience required
• Experience with Intacct or D2L a plus. Salesforce experience preferred
• Customer Service experience preferred
• Proficient in Microsoft Office (Word and Outlook) with Strong Microsoft Excel skills
• Experience with process improvement-ERP implementation and documentation creation a plus

• Demonstrate and support the 5 Company Core Values: Integrity, Excellence, Unity, Accountability, Agility
• Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices
• Drive to understand the systems, how and why they function and the desire to research and understand issues when they arise
• Efficiently and correctly process data, and analyze and evaluate resulting documentation for accuracy
• Must be detail oriented, organized, have good time management skills and able to multitask.
• Well-developed verbal and written communication skills
• Strong critical thinking/problem solving skills including assessment, follow up and decision making
• Initiative to learn and improve systems and processes
• Ability to provide excellent customer service to candidates and members, internal and external customers, focusing on daily interactions with the Sales and Sales Operations teams
• Team-oriented, but able to work independently
• Disciplined ability to excel in a fully remote environment

Physical & Mental:

• 8 hour workday with ability to work extended hours or overtime, when necessary
• Less than 5% of travel
• Ability to efficiently function in a fully remote setting utilizing a Macbook and dual monitors
• Sitting for extended periods