Job description

This position is hybrid

Entry level opportunity!

The Company

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Minnesota property management needs. We’ve got the Twin Cities covered, from Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul. For more information, visit www.fsresidential.comand Career FSR MN.

Job Responsibilities

The Accounts Payable Research Coordinator is responsible for performing tasks related to invoice capture, routing of proper approvals, invoice issue resolution, and payment issuance to association vendors.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• 1Researches and responds to inquiries, including but not limited to clarifying when an invoice will get paid, why an invoices was paid incorrectly, and how to properly code an invoice.
• Researches and resolves invoice issues relating to unidentified properties, potential duplicate payments, image issues, missing invoices, missing payments, etc.
• Processes utility invoices in a timely manner to ensure due dates are met as to avoid late fees and disconnections.
• Processes the batching of approved invoices into the accounting system as well as resolving issues associated with that process.
• Supports internal and external information requests.
• Resolves internal and external customer issues utilizing prompt, effective communication.
• Team with property management to ensure all invoice information is captured correctly and processes are followed to ensure timely payment of invoices to association vendors.
• Assist the AP Manager to ensure proper workflows are established and maintained for routing of invoices through the approval process.
• Assist with training, guidance and support to system users in their application knowledge. ‬Assist users on new processes and functions.
• Helps identify reoccurring errors and troubleshoots system issues.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervisor of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience

• A Bachelor’s Degree in Accounting, Finance, Management or Business is preferred due to the complex nature of accounts payable transactions.
• 2 years or recent related AP job experience
• Intermediate Excel skills

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must have strong computers and systems knowledge and proficiency.
• Excellent customer service skills via Phone and e-mail.
• Strong verbal and written communication skills.
• Detail oriented and strong organizational and multi-tasking skills.
• Handle change in a positive manner.
• Ability to work with sensitive or confidential information, Reliable and discrete.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, problem solving, and judgment and decision making abilities.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bloomington, MN 55425: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Bloomington, MN 55425

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