The purpose of this classification in the division of LEXcall is to receive and respond to routine and escalated customer inquiries concerning the billing and collection of landfill, sanitary sewer and water quality management fees.

• High school diploma, GED, or equivalent
  
• Four (4) years of related experience
  
• Additional years of related education may substitute for years of related experience

• Answers and responds to incoming customer calls and emails to provide bill analysis, educate customers, process refunds and adjustments
  
• Assists customers with online accounts, provides payment options; updates addresses
  
• Calculates percentage of past due payments required to restore disconnected services and installment payments required to maintain service
  
• Serves as customer service specialist or Emergency Operations Center (EOC) call-takers in the event of weather-related or other emergencies
  
• Provides the services listed above for both routine and escalated issues
  
• Performs related work as assigned

• All positions require drug testing and background check before employment and may require a post-job offer physical as stated in Ordinances 21-14(b), 22-13 and 23-16
  
• Employees in this job classification are designated as Emergency personnel for inclement weather purposes. They are expected to report to and/or remain on duty regardless of any inclement weather-related decision affecting the work schedule, unless released by the Mayor or CAO.

• Health and wellness benefits: https://www.lexingtonky.gov/health-and-wellness-benefits
• Paid and unpaid time off benefits: https://www.lexingtonky.gov/index.php/paid-and-unpaid-time-benefits
• Direct Deposit is required of all employees.