Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Permanent Supportive Housing Case Manager (PSH-CM) provides holistic, strength based, harm reduction case-management services to recently housed individuals suffering with mental illness and/or substance abuse. The PSH-CM will work primarily in the field, meeting with clients in their home or local community.

Pay Rate

$22.00/hr. - $24.00/hr.

Specific Duties

Case Management (65%)

• Conduct in assessments and formulate housing case plans to identify potential barriers to maintaining housing.
• Facilitates the use of community resources to assist residents integrating into the community. Identify, refer and link newly housed residents to appropriate resources.
• Provide in home/in community visits using a step-down approach (CTI) with each client.
• Teach basic life skills and educate newly housed client about neighborhood amenities, services, and transportation.
• Apply knowledge and educate residents about tenant rights and responsibilities.
• Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, and problem solving.
• Utilize harm reduction interventions and methodologies to provide client-centered and holistic services to keep them in housing.
• Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
• Serve as Liaison between landlord and client (and clients/neighbors) for any housing related issues.
• Maintain accurate/timely documentation and files using HMIS and/or Wellsky database including entry, exit, services provided and case notes.
• Other duties as assigned by Program Supervisor.

Resident Services (25% of time)

• Coordinate holiday, birthday, and community celebrations for residents.
• Ensure each resident is welcomed and offer engagement into the community.

Life Skills (10% of time)

• Prepare and conduct life skills classes for residents and coordinate with outside vendors to come onsite and offer classes. Classes may consist of budgeting, nutrition, AA/NA, work readiness, tenant rights, and other related skills.

Recommended Core Competencies

• Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions in collaboration with colleagues and supervisor as needed.
• Customer Service - Manage difficult and/or emotional residents, staff, and/or guests; promptly address their needs to ensure mutually satisfying outcomes.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions via active listening.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Ability to drive and conduct in home visits with clients.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
• High School Diploma/GED requires, BSW or equivalent degree (preferred).
• Minimum 1-year experience in case management working with people in recovery, mentally ill and homeless.
• Minimum 1-year experience working in Permanent Support
• Experience with tenant/landlord relationships preferred.
• Must be in good physical health and mental health, capable of meeting the demand of the position.

Skills, Knowledge & Abilities

• Driving Test and clean MVR check. (Driving required)
• Bilingual/Bi-literate English/Spanish preferred.
• Ability to maintain strict confidentiality for all sensitive matters and situations.
• Detail oriented to complete file requirements and ensured contract compliance.
• Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case management.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Ability to communicate effectively and remain positively engaged with co-workers, community members, and residents.
• Must have flexible availability to handle crisis calls nights/wknds/holidays.
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.